Introduction
Welcome to the Big Twist Yarn website (the “Site”). This privacy policy is for this Site only and does not apply to other websites that we link to. We take your privacy seriously and want you to feel comfortable using our Site.

This privacy policy explains how we collect, store, and use the personal information you provide on our Site. It also describes your choices regarding use, access and correction of your personal information. By visiting our Site, you are accepting and consenting to the practices described in this privacy policy.

What Information Do We Collect?
We collect the following types of information from you when you use our Site:

• Personal Information You Provide to Us: We may collect personal identification information from users in a variety of ways in connection with activities, services, features or resources we make available on our Site. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities. We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data, or criminal convictions and offenses).
• Blogs and Other Posts: If you choose to submit content to any public blogs, forums or other areas of our Site that allow feedback or submissions, be aware that any information you submit becomes public information. We cannot prevent such information from being used in any way by any third parties. You should exercise caution when deciding to disclose your personal, financial or other sensitive details in such public forums. For blogs specifically, you should be aware that any information left on our blog is available to be viewed publicly and read, collected and used by others. If you do not want people to know your email address, for example, do not include it when you leave a comment.
• Email Communications: If you send us an email with questions or comments, we may collect your name, email address, comments, questions, and any other content included in the email in order to send you a reply. We will only use your email address to respond directly to your feedback. Emails sent to us are retained for quality assurance purposes.
• Information Collected Via Cookies: We use both session ID cookies and tracking cookies. A session ID cookie expires when you close your browser. A tracking cookie remains on your hard drive for an extended period of time. You can remove tracking cookies by following directions provided in your Internet browser's “help” file. For more information about cookies, see our Cookie Policy below.
• Website Activity Data: As you navigate through and interact with our Site, we may automatically collect certain information about your use, including server logs, details of your web requests, online activity, Internet Protocol address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your requests, error logs, and other similar data.
• Third-party Sources: We may receive additional information about you from third party sources. For example, if you access our website through a third-party social media site or click on a link to our Site from a third-party social media site, we may collect information available to us through those third party platforms depending on your privacy settings.

How Do We Use the Information Collected?

Any of the information we collect from you may be used in the following ways:

• To improve customer service – your information helps us to more effectively respond to your customer service requests and support needs.
• To send periodic emails – The email address you provide for order processing or comment submissions may be used to send you information and updates pertaining to your inquiry. We may also send you periodic company news, updates, announcements, or special offers if you opt-in to receive such communications. You may opt-out of these marketing emails at any time by clicking the 'unsubscribe' link at the bottom of these emails.
• To protect from abuse and malicious users – any information you provide helps us secure and protect our Site from malicious activity.
• Analytics – we use collected data to analyze and improve the performance of our Site.
• Legal compliance – we may need to retain, report, and share your personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also need to disclose personal information if required to do so by law or if we believe such disclosure is necessary to comply with legal obligations, protect our rights or property, or prevent harm.

How Long Do We Keep Your Information?
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law.

For users who register on our website, we will generally retain personal data for so long as that user's account is active.

When we no longer need to use your information, we will delete it from our systems.

How Do We Protect Your Information?

We implement reasonable precautions and follow industry best practices in order to protect your personal information and ensure it is not accessed, declared, altered or destroyed. However, these measures do not guarantee that your information will remain secure. No system can be completely secure. Therefore, although we take steps to secure your information, we do not promise or warrant that your information will always remain secure.

Do We Share Your Information with Third Parties?
We may share non-personal information, such as aggregated user statistics and website usage data, with third parties. We do not sell or share your personal information to third parties for their direct marketing purposes without your explicit consent. However, there may be instances where we need to share your personal data with third parties in order to provide products or services that you've requested.

For example, we may share your personal information with third party service providers who work on our behalf to help operate our site, conduct our business, fulfill orders, advertise, send marketing communications or provide customer support. These service providers are given limited access to your information only to perform specific tasks on our behalf and are contractually bound to protect and only use it in accordance with this privacy policy.

We may also release your personal information to third parties when:

• Compelled by law, subpoena or other legal process;
• We reasonably believe that disclosure is necessary to protect our rights, property, or safety or that of others;
• Investigation regarding fraud, violation of our policies, or as evidence in litigation;
• There is a transfer or sale of all or a portion of our business assets (including contracts), merger, consolidation, change in control, financing, acquisition, bankruptcy or liquidation event. In such a transaction, your information may be among the transferred assets.

What Are Your Privacy Rights?
You may request access, correction, updates or deletion of your personal information, or restrict or object to our processing of your personal data. However, this may affect your use of our website. You always have the right to deactivate your account by contacting us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the personal information we have on you;
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete;
• The right to object. You have the right to object to our processing of your personal information;
• The right of restriction. You have the right to request that we restrict the processing of your personal information;
• The right to data portability. You have the right to be provided with a copy of your personal data in a structured, machine-readable and commonly used format;
• The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information;

To exercise these rights, you may contact us as indicated below. Please note that we may request specific information from you to help us confirm your identity and ensure your right to access your personal data. This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

You also have the right to make a complaint at any time to an applicable supervisory authority for data protection issues.

Cookie Policy

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising and social media cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don't have to re-enter this information each time you return to the site or browse from one page to another.

Cookies also provide information on how people use the website, for instance whether it's their first time visiting or if they are a frequent visitor. Cookies do not give us access to your computer or any personal information about you other than the data you choose to share with us.

We use the following types of cookies:

• Essential cookies – These cookies are essential in order to enable you to move around our Site and use its features. Without these cookies, services you've asked for can't be provided. They are deleted when you close the browser.
• Performance cookies – These cookies collect information in an anonymous form about how visitors use our Site. They allow us to recognize and count the number of visitors and to see how visitors move around the Site when they are using it. This helps us improve the way our website works and enhances the user experience. These cookies are not used to identify you personally. The information collected is aggregated and therefore anonymous. It includes the number of visitors to our Site, the websites that refer them to our Site, the pages they visited on our Site, what time of day they visited our Site, whether they have visited our Site before, and other similar information.
• Functionality cookies – These cookies allow our Site to remember choices you make while browsing (such as your username, language preference, or the region you are in). The information collected by these cookies is usually anonymised. The purpose of these cookies is to provide you with a more personal experience on our Site.
• Targeting or advertising cookies – These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of advertising campaigns.
• Social media cookies – These cookies allow you to connect with social media networks such as Facebook, Twitter, and Google+. Our Site may contain embedded content from social media (eg videos, images). If you already use these networks, the cookies will enable you to share content from our Site.

We do not store any personal or sensitive information in cookies. The cookie information is used to improve your experience of our Site, for instance by remembering your preferences and other details of your visit. You can control and delete these cookies through your browser settings. For more information on cookies and how to manage them, visit aboutcookies.org.

California Consumer Privacy Act (CCPA) Disclosures

This section provides additional disclosures for California residents under the California Consumer Privacy Act (CCPA).

Right to Know and Access

You have the right to request any or all of the following information relating to your personal information we have collected and disclosed within the last 12 months:

• The categories of personal information we have collected about you
• The categories of sources from which your personal information is collected
• The categories of third parties with whom we share personal information
• The specific pieces of personal information we have collected about you
• The categories of personal information that we sold or disclosed for a business purpose

To submit a verifiable request under the CCPA, you may contact us as indicated in the “Contact Us” section below.

Right to Delete

You have the right to request the deletion of your personal information we have collected about you.

To submit a verifiable request for deletion under the CCPA, you may contact us as indicated in the “Contact Us” section below.

Right to Opt-Out of Sale of Personal Information

We do not sell your personal information.

Right to Non-Discrimination

You have the right not to receive discriminatory treatment from us for exercising your rights under the CCPA.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13 without obtaining parental consent. If you are a parent or legal guardian and think your child under 13 has given us information, please contact us at the address listed at the end of this policy. You can also review and make changes to your child's personal information or request deletion by contacting us.

International Data Transfers

Your information may be transferred and processed on servers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those within your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer information to the United States and process it there. Your consent to this privacy policy followed by your submission of such information represents your acknowledgment of and agreement to this practice.

Changes To This Privacy Policy

This Privacy Policy is effective as of DATE and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the website after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.


If we make any material changes to this Privacy Policy, we will notify you by placing a prominent notice on our website.